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Hotel closed
The hotel will be closed from May 15 to November 30, 2026.
About the Hotel
Iberostar Waves Tucan - All Inclusive offers 5-star accommodation in Playa del Carmen, in the Mexican state of Quintana Roo, and offers ocean view, a garden, a terrace, and a restaurant. This hotel offers a bar, facilities for water activities, and a tennis court. The resort has an outdoor pool, a fitness center, night entertainment, and a children's club.
Guest rooms at the property are equipped with air conditioning, wardrobe, in-room safe, flat-screen TV, balcony, and private bathroom with shower. Accommodations are fitted with bed linens and towels. Breakfast is available and includes buffet, continental or American-style alternatives.
The property has a children's playground. Guests can enjoy a game of billiards at the hotel. The 24-hour front desk has service in German, English, Spanish, and French, and the staff will be happy to attend you at any time. The hotel is a 12-minute walk from Playacar Beach and 2.9 kilometers (1.8 mi) from Playa del Carmen Maritime Terminal. Cozumel International Airport (CZM) is 33 kilometers (20.5 mi) away, and the hotel offers round-trip airport transfers for an extra charge.
***Baby Policy: *Infants (0—2.99 years old): they do not affect maximum occupancy and stay for free; however, the minimum contractual occupancy rate for the room will always be charged. *Cribs: subject to availability. It is mandatory to notify the hotel's Reservations Department in advance in writing.
***Honeymoon benefits: Celebrate love with our exclusive benefits for newlyweds: bottle of sparkling wine and special Iberostar amenity; 10% discount on Spa services (prior reservation required; cannot be combined with other offers); room upgrade to the next available category (subject to availability); and daily discovery service (turndown service). *Requirement: Guests must present a marriage certificate (valid within 6 months of the wedding) upon check-in.
***Groups: a group is defined as a minimum of 10 rooms or 20 passengers. All groups are subject to request and require a specific contract. *Reservations: any reservation of 10 or more rooms will be treated as a group, so specific terms and cancellation policies for groups will apply.
***Student Group Policy: student and youth groups are considered by the hotel to be any guest between 16 and 23 years of age traveling together. *Requests from student and youth groups will be reviewed on a case-by-case basis and require prior approval by the hotel before being confirmed. *The minimum age to check in at hotels is 18 years of age. *To make the check-in , at least one adult aged 25 or over is required per room, who will assume full responsibility for the behavior of the students; this companion must be the parent or legal guardian or, in the case of a third party, must submit legal documentation duly signed by the parents or legal guardians. *In the event that any guest behaves inappropriately, disrespects the hotel staff and/or other guests, or causes physical damage to the facilities, the Hotel Management reserves the right to expel such guest without refund or return of the remaining nights. In addition, you must cover expenses for physical damage to facilities, staff and/or guests. *Access to the hotel's nightclub is available for guests over 18 years of age. *The legal drinking age in Mexico, Jamaica, Brazil and the Dominican Republic is 18. Alcoholic beverages are available to all guests over 18 years of age.
***Individual and group student bookings will be subject to the following conditions: *Individual and group reservations must leave a refundable deposit of $200.00 USD per room upon check-in for any charges, damages, unpaid expenses, losses or penalties that customers incur or are responsible for during their stay. If the damages exceed the deposit of $200.00 USD per room, the full amount of the damage will be charged to the guest's room and will be paid upon departure. If no damage is incurred, the deposit will be refunded to the customer. *Underage Policy: All customers under 18 will receive a bracelet in an easily identifiable color. In the event of damage, alteration or misuse of said bracelet, the guardian responsible for the minor must pay a fine of $450.00 USD or its equivalent in the national currency at the current exchange rate. The hotel management reserves the right to expel any guest who alters or violates Iberostar Hotels and Resorts policies without a refund or return of the remaining nights, or to call local authorities if necessary.
***Spring Break Policy: in order to maintain a family atmosphere, Iberostar Hotels & Resorts does not accept anyone who is part of a spring break group (neither group nor individual) at any property and during any time of the year. Spring break vacations are defined as those granted from high school to college-age individuals who make reservations together either as individual or group bookings. Groups without parents or companions over 25 years of age are not allowed. Iberostar Hotels & Resorts reserves the right to deny check-in to any group or individual that can be defined as part of a Spring Break group. This policy is subject to change without notice. Iberostar Hotels and Resorts may also add additional restrictions based on hotel occupancy or season levels, and the hotel chain may impose additional criteria based on the hotel's operating limitations.
Services
Included services
- Toilet paper
- Towels
- Walk-in closet
- Bedding
- Terrace
- Picnic areas
- Outdoor furniture
- Disco for teenagers
- Clothes rack
- Tennis equipment
- Live music/shows
- Billiards
- Snorkel
- Animation staff
- Archery
- Evening entertainment
- Beach
- Live sports events (broadcast)
- Sitting area
- Restaurant
- Breakfast in the Room
- Snack Bar
- Transfers to the cruise port
- Minibar
- Wireless Internet
- Electric vehicle charging station
- Tourist assistance
- Currency exchange
- ATM
- 24 -hour reception
- Meeting room
- Babysitter
- Children's Club
- Children's menu
- Buffet for children
- Indoor play area
- Outdoor gaming equipment
- Children's play area
- Children's pool
- Meeting/banquet rooms
- Security
- Fire extinguishers
- Access card
- Transportation
- Elevator
- Beauty salon
- Transfers to the airport
- Ski
- Smoking is prohibited throughout the property
- Ventilator
- Open all year round
- For all ages
- Spa services
- Yoga
- Hammam
- Sauna
- Body treatments
- Steam bath
- Makeup services
- Health and beauty services
- Spa facilities
- Lockers at the gym/spa
- Light therapy
- Facial treatments
- Café
- Spa
- Parasols
- Massage service
- Themed dinners
- English
- Entire unit located on ground floor
- Socket near the bed
- Alemán
- Badminton equipment
- Outdoor pool
- Parking lot
Restaurants (6)
- Buffet Tulum
- Palapa Sur La Marimba
- Bonsai
- Mare Nostrum
- Heladería
- Fun Bar
Hotel NewsFeed
Activities Daily activities program hosted by recreation staff. Program varies daily.
Food and beverages Includes all meals, beverages, and snacks. Includes in-room minibar restocked every two days.
Star Camp Children's Club Activities at the Star Camp were developed based on different types of intelligence. The program is split in three age categories: Monkey, from 4 to 7 years; Dolphins, from 8 to 12 years; and Eagles, from 13 to 15 years.
Land sports Land sports include tennis, soccer, volleyball, and archery.
Entertainment Includes nightly spectacular shows. Program varies daily.
Accommodations Includes your choice of accommodations.
Taxes & gratuities Includes all taxes and gratuities.
Non-motorized water sports Includes one hour of non-motorized water activities such as snorkeling, windsurfing, and kayaking.
Restrictions Room service is available from 11:00 to 23:00 hrs.