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About the Hotel
Hard Rock Hotel Riviera Maya Heaven is an all-inclusive beach hotel only for adults, located in Puerto Aventuras, in the Riviera Maya. The hotel is 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue, and 43 kilometers (25.8 mi) from the archaeological site of Tulum. The property is 88 kilometers (52.8 mi) from downtown Cancún and 186 kilometers (111 mi) from Chichén Itzá. Cancún International Airport (CUN) is 79 kilometers (47.4 mi) away. The 393 guest rooms and suites have a balcony or terrace, hammock, flat-screen TV, WiFi, and jacuzzi or whirlpool tub. Accommodations include two-bedroom suites with sitting and dining areas. The Rock Star suites have a private pool and Jacuzzi on the terrace, a selection of guitars, surround sound system, and Aerosmith decorative items. Some guest rooms offer access to the terrace on the third floor with a sun terrace, a Jacuzzi, and sun loungers. The hotel accepts pets (fees, restrictions, and specific categories apply). Hard Rock Hotel Riviera Maya Heaven offers recreational facilities that include two family pools and four adult-only pools. The hotel offers beach sports, three tennis courts, a rock-climbing wall, and a maze. Hard Rock Hotel Riviera Maya Heaven features 12 restaurants serving Mexican, Asian, Italian, and French specialties, five bars, and a nightclub, and offers 24-hour room service. The spa offers exclusive treatments, a beauty salon, an area for yoga, 75 treatment cabins, a steam room, saunas, and jacuzzis. For events and weddings, the property offers an area of 8,260 square meters (84,747 sq ft), including meeting rooms for up to 2,400 guests, outdoor spaces, and gardens. ***The local government has a mandatory tax of $26.06 MXN or $1.40 USD per room, per night, payable directly to the hotel.
***Guests should leave a mandatory safety deposit of $100.00 USD at check-in.
***Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.
Services
Included services
- 2 indoor Jacuzzis
- Adults only
- ATM
- Beach
- Bellboy
- Bicycles
- Billiards
- Board games
- Children's pool
- Concierge
- Connecting rooms
- Credit cards accepted
- Cribs
- Currency exchange
- Fitness center
- Free calls to USA, Mexico, and Canada
- High Standards of Cleanliness
- Ice machine
- Kayaking
- Multipurpose court
- Outdoor Jacuzzi
- Parking
- Ping-pong
- Plunge pool
- Pool
- Rock-climbing wall
- Snorkeling
- Steam room
- Tennis
- Wheelchair accessible
- Wheelchairs
- Wireless internet
Services with extra charges
- Beauty salon
- Boutique
- Business center
- Car rental
- Conference facilities
- Gift shop
- Honeymoon special
- Jewelry store
- Laundry services
- Medical services
- Pets
- Rollaway beds
- Room service
- Sauna
- Spa
- Taxi stand
- Temascal
- Tour desk
- Valet parking
- Weddings
- Yoga
Restaurants (11)
- Pizzeto
- The Market
- Frida
- Ipanema
- Zen
- Cafetto
- Toro
- Ciao
- Le Petit Cochon
- Float
- Dive
Bars (5)
- Float
- Dive
- Sun Bar
- Martini Bar
- Rhythm Bar
Disco & Clubs (1)
- Heaven Bar & Lounge
Hotel NewsFeed
Accommodations Includes your choice of accommodations.
Activities Daily activities program hosted by recreation staff. Program varies daily.
Taxes & gratuities Includes all taxes and gratuities.
Entertainment Includes nightly spectacular shows. Program varies daily.
Food and beverages Includes all meals, snacks, and drinks. Includes buffet and a la carte restaurants and 24-hour room service.
Land sports The hotel offers land sports including bicycles, tennis, ping-pong, billiards, rock-climbing wall, and the use of the fitness center.
Non-motorized water sports Includes non-motorized water sports such as kayaking and snorkeling.
Others Wireless internet access, calls to the USA, Canada, and within Mexico, plus valet parking from 07:00 to 23:00 hrs.